At TechMDinc, we provide comprehensive Systems Operations Support to keep audio, video, control, lighting, and rigging systems operating at peak performance. Our services include remote monitoring, preventative maintenance, troubleshooting, and on-site support, ensuring minimal downtime and maximum efficiency. We work closely with operations and maintenance teams, offering training, documentation, and ongoing technical assistance to empower staff and extend the life of critical systems. Whether for themed attractions, live entertainment, or complex AV environments, our support solutions ensure a seamless and reliable experience for years to come.
Before project handover, TechMDinc provides in-depth training for the local Operations team, ensuring they are fully prepared to manage and maintain the system. Our training covers:
✔ Start-of-Day and End-of-Day Procedures – Proper system startup and shutdown routines.
✔ Cleaning and Maintenance Schedules – Best practices for long-term equipment care.
✔ Show Control Operations & Troubleshooting – Hands-on guidance for system management and issue resolution.
✔ Operations & Maintenance Manual Review – Detailed walkthrough of documentation for ongoing reference.
This hands-on training ensures a smooth transition, empowering teams to confidently operate and maintain their show systems from day one.
TechMDinc provides a comprehensive 1-year warranty on all engineering, integration, and programming services, starting from the handover to operations. Our Remote Support Team is available to assist with warranty calls, troubleshooting, and fixes, ensuring minimal downtime. We also provide guidance on equipment repairs and replacements, along with detailed operations and maintenance documentation, including equipment cut sheets and show file backups, to keep systems running smoothly.
To help maintain optimum show quality, TechMDinc offers on-site maintenance visits tailored to your system’s needs. Our services include equipment inspection and maintenance, firmware and software updates, lighting and projection re-focusing and re-calibration, and speaker tuning. We also provide staff training, ensuring your team has the expertise to keep systems running smoothly and performances at their best.
TechMDinc offers annual support contracts to ensure ongoing system reliability and performance beyond the warranty period. These contracts can include scheduled site visits for regular maintenance, troubleshooting support, firmware and software updates, re-calibration services, and staff training to keep your systems operating at peak efficiency. With proactive care, we help extend the life of your equipment and maintain consistent show quality over time.
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